At Fresh Market, we understand that plans can change. This Cancellation Policy explains how and when you can cancel your grocery orders.
1. Order Cancellation by Customer
- Orders can be cancelled before they are dispatched from our store.
- Once the order is dispatched or out for delivery, cancellation will not be allowed.
- To cancel an order, customers must contact our support team immediately with the Order ID.
2. How to Cancel an Order
You can request cancellation by contacting us through:
- 📧 Email: FreshMarket@gmail.com
- 📞 Phone: +91 XXXXXXXXXX
Please mention your Order ID and registered phone number/email.
3. Cancellation by Store
We reserve the right to cancel an order in the following cases:
- Product out of stock
- Incorrect pricing or product information
- Delivery not possible due to address issues
- Technical or system errors
In such cases, customers will be informed, and a full refund will be processed.
4. Refund for Cancelled Orders
- If the order is cancelled before dispatch, a full refund will be initiated.
- Refunds will be processed to the original payment method.
- Refund processing may take 5–7 business days, depending on the payment provider or bank.
5. Cash on Delivery (COD) Orders
- COD orders cancelled before dispatch will not be charged.
- If applicable, refunds for COD orders will be processed via bank transfer or store wallet.
6. No Cancellation for Perishable Items
Due to the nature of grocery products:
- Orders containing perishable items (fruits, vegetables, dairy, bakery, frozen items) cannot be cancelled once packed or dispatched.
7. Changes to This Policy
We may update this Cancellation Policy from time to time. Any changes will be posted on this page.
8. Contact Us
For any questions regarding this Cancellation Policy, please contact us:
📧 Email: FreshMarket@gmail.com
📍 Location: Tanuku, India